Communicate communicate communicate

Covid 19 is first and foremost a human tragedy.

To executives and directors:

Your staff are worried,anxious,possibly financially stretched,and no doubt fearful on a number of fronts.Be emphatic and sympathetic and above all keep communicating.

Put yourself in their position and communicate without corporate speak

April 9, 2020 at 2:17 pm | by jeanpousson | Uncategorized | No comment

Innovation under Covid 19

The UK Supreme Court now operates almost 100% online,doctors’ consultations are being carried out more online freeing valuable time in their surgeries,the public sector is ditching legacies of bureaucratic processes because of the pandemic,the private sector has not been slow to innovate as well,and even on Facebook and other social media platforms,stayathomers have ditched the usual cute cat and dog videos for more innovative ones.

Why did it take a catastrophe like this to unleash all this innovation?

April 6, 2020 at 2:46 pm | by garycowdrill | Uncategorized | No comment

Good governance is not just for big organisations

There is an interesting article by Estelle Clark (Executive Director of Policy at the Chartered Quality Institute) in this month’s IoD magazine ‘Director’. The article is about the benefits of quality governance but she makes the point that “Governance is about making sure you comply with the rules that mean you can be in business and you can articulate what you are trying to achieve, not only to your investors but also your customers, your supply chain, your staff and your community. That is as relevant to a company of five people as it is for 5,000.” I think that this is a sentiment we would generally agree with and it adds to the voice of Theresa May that governance regulation should be extended beyond the FTSE 350. The danger, of course, is that we just end up with another layer of regulatory bureaucracy for the already over-burdened SMEs.

February 20, 2017 at 10:54 am | by garycowdrill | Uncategorized | No comment

Business Card

Will the business card(initially a french invention)survive in an age of social media?


December 9, 2016 at 9:39 am | by jeanpousson | Uncategorized | No comment

The costs of cyber crime

There seems to be an ever-increasing problem with our exposure to cyber crime. As directors, we need to ensure that the boards we sit on take this problem seriously because the costs are potentially catastrophic. In just one area alone, that of identity fraud in the UK, it is estimated that £10 billion of fraud is perpetrated against individuals every year. Not only are there financial impacts, such as the recent Tesco Bank customer losses and the potential for big regulatory fines (this could become an even bigger threat with the introduction of the GDPR), and the management and administrative costs of dealing with actual and potential attacks but also the reputational costs. It is probably the latter that could end up being the most costly of all; this issue definitely needs to be on the boardroom agenda!!

November 24, 2016 at 10:51 am | by garycowdrill | Uncategorized | No comment

Diamonds and profits are for ever

De Beers appointed ad agency N W Ayers in 1938 to convince Americans that a diamond ring was the best symbol of love and a pre requisite to a happy marriage. The rest as they say is history.


November 1, 2016 at 12:01 pm | by jeanpousson | Uncategorized | No comment

Call for diversity on all FTSE boards

The weekend press reported that a government-backed report will within the next week propose that FTSE companies should have at least one non-white director on the board by 2021. We will provide an update when the details are announced.

October 31, 2016 at 4:31 pm | by garycowdrill | Uncategorized | No comment

A quick strategy review


Could you answer the following?

We are happy as to how strategy happens here

We know how we compete and how we do not

We know where we compete and where we do not compete

We fully understand the links between our strategic choices and value creation

Our strategy is clear and is understood by all

Our Key Performance Indicators are superbly aligned to our strategic Key Success Factors




October 24, 2016 at 7:43 am | by jeanpousson | Uncategorized | No comment

Do we value our values??

Some research just published suggests that when considering a job offer, today’s professionals consider the organisation’s values to be a significant factor; some 52% of those surveyed would turn down a job offer if the company’s values were either not published or not aligned with their own personal values.

Despite this, 36% of organisations do not include their values on their websites, 61% fail to mention them during interviews and a whopping 75% fail to mention them in their job ads!!

Is this a case of times changing and employers failing to keep up with the demands of younger generations who are now, more than ever, selective about who they work for?

October 21, 2016 at 3:29 pm | by garycowdrill | Uncategorized | No comment

Are open-plan offices good for business?

There’s an interesting article in this month’s edition of Director, the IoD’s magazine, setting out the pros and cons of open-plan offices. I suspect that the ideal solution is a combination of both; i.e. open-plan working but with readily available breakout areas or offices for when some privacy or just peace and quiet is required. It would be interesting to hear if anyone has experience or evidence to support either the pro or con camp.

October 20, 2016 at 10:16 am | by garycowdrill | Uncategorized | No comment

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